This Privacy Policy explains how g118 collects, uses, stores, and protects the personal data of registered Players and website visitors. g118 is committed to handling your information responsibly and in accordance with applicable data protection principles.
Effective Date: 1 January 2026 Last Reviewed: 1 June 2026Six principles that define how g118 handles your data. Full legal details follow in the policy sections below.
g118 collects only the personal data that is strictly necessary for account registration, KYC verification, payment processing, and regulatory compliance. We do not collect data for speculative future use.
All personal data at rest is encrypted using AES-256. All data in transit is protected by TLS 1.3. Access to personal data within g118's systems is restricted to authorised personnel on a need-to-know basis.
Players have the right to access, correct, and request deletion of their personal data, subject to g118's legal retention obligations. Requests are processed within 30 days of receipt.
g118 does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Data shared with third parties is limited to what is required for g118's service delivery and legal obligations.
g118 uses cookies for session management, security, and platform performance analytics. We do not use third-party advertising trackers or persistent cross-site cookies linked to advertising networks.
g118 retains personal data only as long as required by applicable gaming regulations and AML obligations (typically 5 years post-account closure). Data no longer required is securely deleted or anonymised.
g118 ("we", "our", or "the Operator") is the entity operating the online gaming and sports betting platform accessible at g118.app. g118 acts as the data controller with respect to the personal data of Players and visitors collected through the Platform.
g118 operates under an international gaming licence and is subject to the data protection obligations imposed by that licence regime, including requirements for data security, retention limits, and player rights. Malaysian players who use g118 acknowledge that the Platform is operated from an international jurisdiction.
g118 collects personal data in the following categories, depending on the nature of your interaction with the Platform:
When you create a g118 account, we collect: full legal name, date of birth, residential address, email address, and Malaysian mobile phone number.
To comply with our licensing obligations and anti-money laundering (AML) requirements, we collect: copies of government-issued identification (MyKad or passport), proof of address documents (e.g., utility bills, bank statements), and proof of payment method ownership.
Transaction records including deposit amounts, dates, payment methods used (Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank), and withdrawal records. g118 does not store full card numbers — where card payments are processed, tokenisation is applied by the payment processor.
Log data including IP addresses, device type, operating system, browser type, session timestamps, pages visited, game sessions played (game title, bet amounts, session duration), and sportsbook bet slips.
Records of communications between you and g118 support, including live chat transcripts, email correspondence, and any complaint or dispute correspondence.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, MyKad, Passport | KYC verification, age compliance |
| Contact | Email, phone, address | Account management, support |
| Financial | Transaction history, payment method IDs | Payment processing, AML compliance |
| Technical | IP address, device ID, browser | Security, fraud prevention |
| Behavioural | Game history, bet records, session times | Responsible gaming, regulatory reporting |
g118 uses personal data for the following purposes:
g118 processes personal data on the following legal bases:
g118 does not sell or rent personal data to third parties. g118 shares personal data only with the following categories of recipients, and only to the extent necessary:
All third parties with whom g118 shares personal data are required to implement appropriate technical and organisational security measures and to process data only for the purposes specified by g118.
6.1 As an internationally licensed platform, g118 may transfer personal data to countries outside Malaysia, including to our server infrastructure, game providers, and KYC service providers located in various jurisdictions. Where such transfers occur, g118 implements appropriate safeguards including standard contractual clauses and data processing agreements that require recipient parties to maintain data protection standards equivalent to those applicable under g118's licensing framework.
6.2 By registering an account with g118, you acknowledge and consent to the international transfer of your personal data as described in this section.
g118 retains personal data for the following periods, unless a longer retention period is required by applicable law or regulatory obligation:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual.
g118 uses cookies and similar tracking technologies on the Platform for the following purposes:
g118 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies linked to ad networks. Your browsing activity on g118 is not shared with advertising platforms.
You may manage or delete cookies via your browser settings. Disabling essential cookies will impair your ability to log in to and use the g118 Platform.
As a Player whose personal data is processed by g118, you have the following rights, subject to applicable legal limitations:
To exercise any of the above rights, contact g118 via live chat or at the support email address listed in Section 13.
g118 implements the following technical and organisational measures to protect your personal data:
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, g118 will notify affected Players without undue delay and will follow any mandatory breach reporting obligations under our licensing framework.
g118 is strictly an adult platform. Persons under the age of 21 are prohibited from registering an account or using the g118 Platform in any capacity. g118 does not knowingly collect or process personal data of individuals under 21 years of age.
If g118 discovers or has reasonable grounds to believe that an account belongs to an individual under 21, g118 will immediately suspend the account, retain all data for regulatory reporting purposes, and permanently close the account. Any balance associated with an underage account will be handled in accordance with our licensing authority's requirements.
If you are aware that a minor has registered an account on g118, please contact our support team immediately at the email address in Section 13.
g118 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — affecting the categories of data collected, the purposes for which data is used, or the rights of Players — g118 will provide at least 14 days' advance notice via email to registered Players and via a prominent notice on the Platform.
Continued use of the g118 Platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. Players who do not accept the revised Privacy Policy should cease use of the Platform and contact support to request account closure.
For any privacy-related queries, data subject rights requests, or complaints regarding g118's handling of your personal data, please contact:
g118 will acknowledge privacy requests within 5 business days and will provide a substantive response within 30 calendar days of receipt. Where a request is particularly complex or numerous, g118 may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.
If you are dissatisfied with g118's response to a privacy complaint, you may escalate the matter to the data protection authority or gaming regulator in the jurisdiction of g118's operating licence.
We handle your personal information with the same care you expect from your banking app. Encrypted, compliant, and never sold. Ready to play at Malaysia's most transparent online casino?
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