g118 Frequently Asked Questions

No. g118 strictly enforces a one-account-per-person policy. Duplicate accounts — whether registered under the same or different details — will be suspended and all associated balances forfeited. If you have accidentally created a duplicate, contact g118 support immediately to merge or close the duplicate account before action is taken.

g118 requires a valid government-issued photo ID — your Malaysian MyKad or passport. If your ID does not display your current address, you will also need a proof-of-address document such as a utility bill or bank statement dated within the last three months. KYC must be completed before your first withdrawal is processed.

On the g118 login page, click 'Forgot Password' and enter your registered email address. A password reset link will be sent to your inbox within two minutes. If you do not see it, check your spam folder. The reset link expires after 30 minutes. If you continue to have trouble, g118 live chat support is available 24/7.

You can request voluntary account closure by contacting g118 support via live chat and quoting your registered username. Any remaining real-money balance will be returned to your primary payment method after KYC verification, typically within five business days. If you are closing due to a gambling concern, g118 recommends activating self-exclusion instead, which provides additional protections.

The minimum deposit on g118 is RM 30 for most payment methods, including Touch n Go eWallet, Boost, and FPX bank transfers. Some promotional deposit offers may have higher minimum deposit requirements — check the individual promotion terms before depositing. There are no g118 platform fees on deposits, though your bank or eWallet provider may apply their own transaction charges.

Touch n Go eWallet withdrawals on g118 are typically processed within 15 minutes of approval, making it the fastest withdrawal option on the platform. Approval times depend on KYC status — accounts with completed KYC are approved faster. Withdrawals requested during peak hours (Friday and Saturday evenings) may experience slightly longer processing queues.

Yes. g118 accepts deposits and withdrawals via FPX bank transfer from all major Malaysian banks including Maybank, CIMB, and Public Bank, as well as RHB, Hong Leong Bank, and AmBank. Bank transfer withdrawals typically take between two and 24 business hours depending on your bank's clearing schedule and whether it falls on a Malaysian public holiday.

g118 does not charge platform fees on withdrawals. However, your bank or eWallet provider may apply their own transaction fees for inbound transfers — this is outside g118's control. Touch n Go eWallet and Boost typically do not charge recipients for incoming transfers. Check your respective payment provider's current fee schedule for confirmation.

The minimum withdrawal on g118 is RM 50. Withdrawals below this threshold will be declined automatically. There is no maximum single withdrawal limit for verified accounts, though very large withdrawals may be subject to enhanced due diligence and a processing hold of up to 48 hours while g118 completes its standard AML checks.

g118 offers hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, Habanero, and Spadegaming. The library covers classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot games. Popular titles among Malaysian players include Gates of Olympus, Sweet Bonanza, and Starlight Princess. New games are added weekly.

RTP stands for Return to Player — it is the theoretical percentage of wagered money that a slot pays back over a very large number of spins. For example, a slot with 96% RTP returns RM 96 for every RM 100 wagered on average over millions of spins. RTP does not guarantee short-session results. g118 publishes each game's RTP inside the game's information panel.

Yes. g118's live casino — featuring live Baccarat, Blackjack, Roulette, Sic Bo, and Dragon Tiger — is fully optimised for mobile play on both Android and iOS devices. You can play directly in your mobile browser without downloading anything, or use the dedicated g118 app for a smoother streaming experience on slower Malaysian mobile connections.

Yes. g118's Sportsbook covers live in-play betting on the Malaysia Super League, English Premier League, La Liga, UEFA Champions League, and other major football competitions. You can place live bets on match result, Asian handicap, total goals, and corners during the game. g118 also covers UFC, NBA, and other popular sports for Malaysian bettors.

All RNG-based games on g118 — including slots, Sic Bo, and virtual table games — are sourced from game providers whose RNG systems are independently certified by international testing laboratories such as eCOGRA, iTech Labs, or BMM Testlabs. Live casino outcomes are determined by physical dealing and dice by real studio dealers, streamed in real time with no RNG involvement.

g118 offers a welcome bonus for new registered players on their first deposit. The exact percentage, maximum bonus cap, and minimum deposit threshold are published on the Promotions page and are subject to change. All welcome bonuses carry a wagering requirement that must be met before bonus-derived winnings can be withdrawn. Check the current Promotions page after logging in for the latest offer.

A wagering requirement tells you how many times you need to bet the bonus amount before any winnings from that bonus become withdrawable. For example, a RM 100 bonus with a 20x wagering requirement means you need to place RM 2,000 in qualifying bets before the bonus funds convert to withdrawable cash. Eligible games and contribution rates vary per promotion — always read the individual promotion terms.

g118 maintains separate wallets for real-money deposits and bonus funds. By default, real-money balance is used first. Once real-money balance is depleted, bonus funds are applied. You cannot withdraw bonus funds until the associated wagering requirement is fully met. You can forfeit an active bonus at any time via Account Settings if you wish to withdraw your real-money balance without completing wagering.

Yes. g118 operates a loyalty tier programme where players accumulate points through real-money wagering on slots, live casino, and sportsbook bets. Higher tiers unlock benefits including enhanced bonus percentages, faster withdrawal processing, dedicated account managers, and exclusive reload bonuses. Details of the current loyalty programme and tier thresholds are available in the Promotions section after logging in to your g118 account.

g118 operates under an international gaming licence issued by a recognised offshore gaming authority. Online gambling regulation in Malaysia is complex, and players are personally responsible for ensuring their participation complies with local laws. g118 does not hold a Malaysian domestic licence. The platform is designed and marketed for adult entertainment purposes, and all players must be 21 or older.

The minimum age to register and play on g118 is 21 years. This is strictly enforced through mandatory KYC identity verification on every account before withdrawal is permitted. Any account found to belong to a person under 21 is immediately suspended, all wagers voided, and the case reported to g118's licensing authority. g118 does not permit underage gambling under any circumstances.

Log in to your g118 account, navigate to Account Settings, and select Responsible Gaming, then Self-Exclusion. Choose a minimum exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion takes effect immediately and cannot be reversed before the selected minimum period expires. Any remaining real-money balance will be returned to your registered payment method within five business days.

g118 allows you to set daily, weekly, or monthly deposit limits and loss limits directly from Account Settings under Responsible Gaming. Limits take effect immediately when first set or when decreased. Increasing a limit requires a mandatory seven-day cooling-off period before the higher limit activates — this is intentional, to prevent impulsive limit increases during a losing session.

If you feel your gambling is becoming difficult to control, act early. g118 recommends activating self-exclusion immediately via Account Settings — it takes less than two minutes. You can also contact g118's 24/7 live chat support and mention 'Responsible Gaming' to be connected to a trained support agent. For professional help, Malaysia's welfare helplines and counselling services offer confidential, non-judgmental support.

g118 offers 24/7 live chat support accessible directly from the platform after logging in. For non-urgent matters, you can email [email protected] — note that this address is displayed as plain text and is not a clickable link. g118 support operates in English and aims to respond to all email enquiries within two business days. Live chat is the fastest channel for account, payment, and technical queries.